Documentation

Guides

Find the task you are working on, or search by topic.

Start here

Work through these before taking orders.

Set up your dashboard

Add your branding, then connect your first VPN server.

Add a VPN server

Connect a supported Linux server and check its VPN status.

Connect a billing module

Install the module for your billing system and link it to a VPN product.

Complete the launch checks

Check billing, customer access and server capacity before taking orders.

Manage the service

Regular jobs and common problems.

Regular checks

Keep an eye on server capacity, failed changes and billing connections.

Fix a failed account change

Trace a failed change from billing to the customer, server and profile.

Connect your customer address

Point your chosen domain at VPN Dashboard and check HTTPS.

Resolve a payment awaiting confirmation

Check the order and finish payment if your dashboard is still waiting.

Report a dashboard outage

Check whether the hosted dashboard is unavailable and send us the details we need to investigate.

VPN servers and modules

Replace or retire VPN servers and update billing modules.

Reconnect a rebuilt server

Replace a server with a new connection command.

Retire a VPN server

Move active profiles before removing a server.

Upgrade a billing module

Replace module files without losing orders or service changes.

Billing systems

Install and configure the module you use.

Blesta

Install the module, add a module row and configure packages or selectable profile quantities.

WHMCS

Configure the server module, product automation and optional profile quantity choices.

WooCommerce

Install the WordPress plugin and connect products, variations and Woo Subscriptions events.

Paymenter

Add the server extension, configure a product and choose whether customers select a quantity.

Clientexec

Install the server plugin, add the connection and attach it to a Clientexec package.

WISECP

Add the service module and configure its server record, product settings and customer link.

FOSSBilling

Enable the product module, add the connection settings and configure the VPN product type.