Resolve a payment awaiting confirmation

Before you start

• Access to your VPN Dashboard account
• The email address used for the order

Steps

1. 1

   Open Billing in your VPN Dashboard account and check the payment status.

2. 2

   If checkout was not completed, return to the service and choose Continue to secure checkout.

3. 3

   If Stripe asks for another payment method or bank confirmation, complete that step there.

4. 4

   Return to Billing and refresh the page after Stripe confirms the payment.

5. 5

   If the service still shows as awaiting payment, contact support with the order email and payment reference.

If it does not work

Note the exact error and when it happened. Check the affected customer, server or billing connection before trying again. If you still need help, open a case and include the service reference. Do not send passwords, tokens, private keys or server credentials.