VPN Dashboard

Guide

Resolve a payment awaiting confirmation

Check Stripe status before retrying or changing a hosted service.

Before you begin

Confirm that you have access to the relevant dashboard, billing and server settings before making changes. Do not paste enrolment commands, API tokens, signing secrets, passwords or private keys into support messages.

Procedure

  1. 1

    Open the billing portal and confirm the subscription status.

  2. 2

    Check that the checkout session completed for the same account email address.

  3. 3

    Confirm the Stripe webhook endpoint is reachable and uses the current signing secret.

  4. 4

    Retry webhook delivery from Stripe where appropriate.

  5. 5

    Contact support with the order email and Stripe reference if the account remains pending.

Expected result

The account reports active billing once VPN Dashboard has verified the subscription directly with Stripe.

If the result is different

Record the approximate time, dashboard address, account reference and exact error. Check the related billing request and server status before trying again.

Open support information