Fix a failed account change

Before you start

• The time of the failed request and its response code
• The customer or service reference shown by your billing system

Steps

1. 1

   Check that billing sent the request and note its response code.

2. 2

   Check the customer, product, billing status and profile limit.

3. 3

   Check that the assigned server has reported recently and has capacity.

4. 4

   Before retrying, make sure the request will not create a duplicate.

5. 5

   Wait for the affected profile to become active before changing anything else.

If it does not work

Note the exact error and when it happened. Check the affected customer, server or billing connection before trying again. If you still need help, open a case and include the service reference. Do not send passwords, tokens, private keys or server credentials.