For advice, setup questions, billing integrations, routine faults and planned changes. Times are UK time, excluding UK public holidays. Cases can be submitted at any time and are handled during these hours. Within one business day during normal support hours
Support
Get help with your VPN Dashboard service.
Sign in to open and track a support case. If you cannot access your account, email us with your business name, affected dashboard and the time the problem began. Never send passwords, private keys, API tokens or customer login details.
Included advice and troubleshooting
- Dashboard branding and customer address
- Guidance for installing a billing module and connecting products
- Customer sign-in from your billing system
- Connecting supported VPN servers and investigating dashboard errors
- Dashboard and module updates
What remains your responsibility
- Your customer contracts and billing
- Supporting your own VPN customers
- The operating system, capacity and internet connection for your VPN servers
- Customer device and local-network connection problems
- Product pricing and launch decisions
Optional paid help
We can carry out setup work for you.
Advice and troubleshooting guidance remain included during normal support hours. Hands-on work means we carry out agreed configuration for you. We confirm the scope and price before starting.
Ask about paid support- Initial dashboard setupBranding, customer address and first VPN plan.
- Billing module installationInstall and configure a supported module in your billing system.
- Launch assistanceConnect the first server, configure billing and complete the launch-readiness checks.
Availability
Standard and emergency support
Emergency reports are monitored outside normal support hours. Use this only when a fault in VPN Dashboard or hosting managed by us takes a live dashboard offline or stops it managing active customer access.
Emergency support
What counts as an emergency?
Use emergency support when: our software or hosting takes a live dashboard offline, stops it managing active VPN access, or prevents live orders, suspensions or cancellations from being processed.
Use standard support for: setup questions, module configuration, external DNS, planned work, customer devices, local networks, or a VPN server or internet provider managed by you.
Report an emergency