VPN Dashboard

Support

Get help with your dashboard

Open a case from your account and tell us which dashboard is affected, what failed and when it began. Do not send passwords, private keys, API tokens or customer login details.

Open a support caseEmail support@vpndashboard.com

What support covers

Included with your subscription

  • Dashboard branding and your customer address
  • Guidance for installing a billing module and connecting products
  • Customer sign-in from your billing system
  • Help connecting supported VPN servers and investigating dashboard errors
  • Dashboard and module updates

You manage

  • Your customer contracts and billing
  • Support for your own VPN customers
  • The operating system, capacity and internet connection for your VPN servers
  • Customer device and local-network connection problems
  • Your product prices and launch decisions

First installation — $99

If you want us to carry out the initial technical work, order this one-off service after subscribing. General setup advice is included with every subscription.

One billing module
We install and configure one supported module.
Dashboard connection
We link the module to VPN Dashboard and check the connection.
One VPN server
We install the agent and connect one suitable server that you provide.

Support hours

Hours
09:00 to 17:00 UK time, Monday to Friday

We handle advice, setup questions and routine faults during these hours, excluding UK public holidays. Cases can be opened at any time.

Reply target
Within one business day during normal support hours

This applies to cases handled during normal support hours.

Live dashboard outages

If our software or hosting takes your dashboard offline, choose Dashboard outage when opening the case. Problems with your own servers, DNS, billing system or customer devices are handled during standard support hours.

View service status →