Regular checks

Before you start

• Access to VPN Dashboard and your billing system

Steps

1. 1

   Review server status, available capacity and failed changes.

2. 2

   Read the module instructions and schedule updates outside busy order periods.

3. 3

   When you rotate a token or signing secret, update the module straight away and check the connection.

4. 4

   Keep separate access to billing, DNS and your VPN server hosts.

5. 5

   If a dashboard fault remains, contact support with the time, affected account and exact error.

If it does not work

Note the exact error and when it happened. Check the affected customer, server or billing connection before trying again. If you still need help, open a case and include the service reference. Do not send passwords, tokens, private keys or server credentials.