VPN Dashboard

Guide

Connect your customer address

Point your chosen address at VPN Dashboard and check that it opens securely.

Before you begin

Confirm that you have access to the relevant dashboard, billing and server settings before making changes. Do not paste enrolment commands, API tokens, signing secrets, passwords or private keys into support messages.

Procedure

  1. 1

    Copy the CNAME target from the service details in your VPN Dashboard account.

  2. 2

    Create or replace the CNAME record with your DNS provider.

  3. 3

    Remove conflicting A, AAAA or CNAME records for the same address.

  4. 4

    Wait for public DNS checks to return the expected target.

  5. 5

    Return to your VPN Dashboard account and confirm the customer area opens over HTTPS.

Expected result

The customer area opens at your chosen address with a valid security certificate.

If the result is different

Record the approximate time, dashboard address, account reference and exact error. Check the related billing request and server status before trying again.

Open support information